FAQ
Products by Leitner Leinen are 100% made in Austria. The fabrics are produced in our weaving-mill, the finished products are sewn in our attached work-shop.
Our linen is 100% of European origin. From growing and farming flax in France, Belgium and the Netherlands all the way to your finished product the complete supply chain stays in Europe.
In regards to the quality of our raw-materials our products do not allow for any compromise.
In established aspects of sustainability the cultivation conditions of flax outperform other textile fibers, additionally all our products are 100% made on site in our Austrian manufactory.
In established aspects of sustainability the cultivation conditions of flax outperform other textile fibers, additionally all our products are 100% made on site in our Austrian manufactory.
Our online-shop does provide service in most European countries. For orders from the rest of world please do not hesitate to get in touch with us - we’ll gladly organise worldwide shipping for your products.
If you are from the U.S. and are interested in our products please contact our partner S.D.H. - they will gladly help you find a retail location near you.
For delivery to countries outside of the European Union, you will be responsible for paying any import duties due on your purchases. Shipping to non-EU countries may also be subject to additional customs charges and taxes.
If you are from the U.S. and are interested in our products please contact our partner S.D.H. - they will gladly help you find a retail location near you.
For delivery to countries outside of the European Union, you will be responsible for paying any import duties due on your purchases. Shipping to non-EU countries may also be subject to additional customs charges and taxes.
Products from our manufactory are made-to-order. Apart from a few selected lines (like handtowels and kitchentowels) we do not keep stock of ready-made items and all products are specially made for you. The indicated delivery date is based on experience regarding the average delivery time for orders.
Certain products like homewear, kitchen accessories like aprons and bread baskets as well as our lavender bags are exclusively available at our retail partners.
If you are interested in certain products simply contact us - we’ll gladly help.
If you are interested in certain products simply contact us - we’ll gladly help.
The standard sizes of bed- and tablelinen vary worldwide. Our online-shop meets the common sizes of European standard. We of course offer the production of custom-sizes to meet your needs. Simply contact us.
All important information on the right care of products made from linen, cotton and terry can be found here. Every order comes with detailed and helpful care instructions.
Modern computer screens do not always provide an accurate colour representation, and products can appear to be different colours depending on the screen.
Generally these colour differences are very minor though. If you are still unsure, please request a free sample swatch of a fabric from our website.
Generally these colour differences are very minor though. If you are still unsure, please request a free sample swatch of a fabric from our website.
All online-shop orders are delivered via our shipping provider GLS.
No problem if you would like to amend an order that you have already placed. Simply contact our team at +43 (0) 7288 / 7017 or [email protected].
Products from our manufactory are made-to-order. If you change your mind and do not wish to receive your order, please let us know.
No worries: if you change your mind after you have received your order, the products made for you will not be lost. They will find it’s way in our factory shop.
No worries: if you change your mind after you have received your order, the products made for you will not be lost. They will find it’s way in our factory shop.
All information on how to return products as well as our return form can be found here.
Your refund will be processed immediately following receipt and inspection of the returned items. The estimated time frame for you to receive your return payment will vary depending on the payment method used for your original purchase.
We will happily help you with any inquiries you might have. Contact us at +43 (0) 7288 / 7017 or [email protected].
